Chapter 3

0-19-3CONFERENCE

  • With call in progress, ask party to hold.
  • Press Transfer, receive interrupted dial tone.
  • Dial desired number.
  • After call is answered, press Conf. Conf LED lights.
  • Three-way conference is established.
  • If one party hangs up, other two remain connected. Conf LED
    goes out.

 TO ESTABLISH A BROKER CALL

    • While engaged in a call and wishing to consult a third party,
      press Transfer. Caller is automatically placed on hold.
    • Dial desired party to consult.
    • Press Transfer to return to original caller. Third party is
      automatically placed on hold.
    • Repeated depression of the Transfer button allows you to alternate between calls.

NOTE: The display indicates connected station or trunk at
any given time.

 

CALL BACK (STATION)

    • Lift handset or press Speaker.
  • Dial desired station number and receive busy tone or ring back tone.
    • Press Call Backor dial 2 and receive service set tone.
  • Restore handset.
  • When busy station becomes idle or the station that did not answer initiates or answers a call or accesses a feature and then becomes idle, the setting station is alerted by ring and flashing LED.

 0-21-1TO ANSWER A CAMPED-ON CALL

  • While engaged in a call, receive the camp-on indication
    (one short tone burst). Answer LED flashes.
  • Press Answer. Call in progress is placed on hold.
  • Connection to camped-on call is established.
  • Press Answer to return to original call. Camped-on call is placed
    on hold.
  • Repeated depression of the Answer button allows you to alternate between calls.  Display indicates connected station or trunk at any given time.

TO SET CAMP-ON (TRANSFER METHOD)

    • With call in progress, ask party to hold. Depress Transferbutton, feature dial tone is heard.
  • Dial desired station number and receive busy tone.
    • Dial 4 and receive service set tone. Camp-on tone (2 tone bursts) is sent to busy station.
  • Restore handset.

CAMP-ON (CALL WAITING METHOD)

Example: Station 2000 is in conversation with 2008. Station 2001 dials 2000, receives busy. Station 2001 can notify station 2000 that call is waiting.

0-22-1To activate call waiting (Station 2001):

    • Station 2001 press Speaker. Receive dial tone.
  • Dial 2000 and receive busy.
  • Press Transfer receive feature dial tone.
  • 0-22-2Dial Camp-on (call waiting) access code.

To answer call waiting (Station 2000):
 

  • Hear burst of tone.  LCD display indicates CW and Answer button flashes.
  • 0-22-32000 presses Answer button and converses with station 2001. NOTE: Station 2000 can alternate between the two parties by pressing Answer button.

 CALL PARK (SYSTEM)

0-23-1To Park a Call From Terminal With LCD:

  • While connected to a station or trunk, press Transfer and dial the Call Park access code, or press Call Park key. Display shows HLD= (part location number nn=00-19). To park a call from terminal without LCD:
  • While call in progress, press Transfer and dial the Call Park access code, or press CALL PARK.

Dial Call Park location number (00-19) and receive service set tone.  (If park location is busy, dial the next location number.)

Restore handset.

To retrieve a parked call:

  • Dial Call Park local retrieval code and parked call location number (00-19).
  • Station user is connected to parked call.

CALL PICKUP (GROUP)

0-24-1When station within pickup group rings:

  • Lift handset.
  • Press CALL PICKUP or dial Call Pickup access code
    (may be stored on-one-touch speed calling key).
  • Connection to calling party is established.

0-24-2CALL PICKUP (DIRECT)

  • Lift handset.
    • Press Call Pickup Direct. Lift handset. Key or dial Call Pickup Direct access code (may be stored on one-touch key).
  • Dial extension number to be picked up.
  • Connection to calling party is established.

OUTSIDE LINE QUEUING
(FROM EXTENSION DIAL TONE)

0-11-1If outside line is busy

    • Press Speaker of lift handset dial outgoing access code (e.g.9).
    • Receive Busy indication. Press Call Back key. Call is placed in queue for next available Outside Line.
  • Replace handset.
  • When Outside Line is available, setting station is alerted by ringing and flashing red LED.
  • Press Speaker or lift handset. Dial tone is heard. Dial desired number. (No outgoing access code needed.)

TIMED QUEUING (OUTSIDE LINE ONLY)

    • Press Speaker, receive dial tone.
    • Dial Outside Line access code and desired number.
  • Receive busy tone or ring no answer from distant end.
    • Press Call Back key, LED flashes, leave speaker on.
  • The desired number is automatically redialed.
  • Pick up handset and converse.NOTE: When station is in Timed Queue mode callers receive busy indication.

0-26-1EXECUTIVE OVERRIDE

If called station is busy:

    • Press OVERRIDE key and converse.

NOTE: Interrupted parties receive warning tone.