Chapter 3

Conference Call Establish A Broker Call
Call Park Call Pickup (Group)
Call Pickup (Direct) Executive Override
Answer A Camped-On Call Outgoing Trunk Queuing
Call Waiting Originating Off-Hook Trunk Queuing

CONFERENCE 4-19-1

  • With call in progress, ask party to hold.
  • Press Transfer, receive interrupted dial tone.
  • Dial desired number.
  • After call is answered, press Conf. Conf LED lights.
  • Three-way conference is established.
  • If one party hangs up, other two remain connected. Conf LED
    goes out.

 TO ESTABLISH A BROKER CALL

    • While engaged in a call and wishing to consult a third party,
      press Transfer. Caller is automatically placed on hold.
    • Dial desired party to consult.
    • Press Transfer to return to original caller. Third party is
      automatically placed on hold.
    • By repeating these steps, it is possible to alternate between calls.

NOTE: The display indicates connected station or trunk at
any given time.

TO ANSWER A CAMPED-ON CALL                                                    

4-20-1(from the attendant):

  • While engaged in a call, receive the camp-on indication
    (one short tone burst). Answer LED flashes.
  • Press Answer. Call in progress is placed on hold.
  • Connection to camped-on call is established.
  • Press Answer to return to original call. Camped-on call is placed
    on hold.
  • By repeating these steps, it is possible to alternate between calls.
    Display indicates connected station or trunk at any given time.

CALL WAITING ORIGINATING

To program call waiting key
(on one-touch speed calling key)

    • Press Feature.
    • Press desired one-touch speed key.
    • Press Recall. ! appears on LCD (See Note).
    • Dial Call Waiting feature access code.
    • Press Feature.

4-21-1NOTE: To program a hook switch for transfer or feature
activation, press Recall as first digit. ! displays on LCD.

To activate call waiting originating

    • 4-21-2Dial desired station number, receive busy tone.
    • Press CALL WAITING.
    • Receive special ring back tone.
    • Call Waiting tone is sent to busy station.

­ 4-21-2Or ­

    • Lift handset or press Speaker.
    • Dial Call Waiting access code, receive dial tone.
    • Dial busy station.

To answer a waiting call:

    • Call Waiting tone is heard.
    • Press Answer.
    • Waiting call is automatically connected. Original party is placed
      on hold.4-22-1
    • By repeatedly pressing Answer, it is possible to alternate
    • between calls. Display indicates connected station or trunk
      at any given time.

To disconnect:

  • Press Recall. Station user is automatically connected to original
    party

 CALL PARK

To program call park key (on one-touch speed calling key):

    • Press Feature.
    • Press one-touch speed key.
    • Press Recall. ! displays on LCD.
    • Dial Call Park access code.
    • Press Feature again.

4-22-1To park a call:

    • While connected  to a station or trunk, press Transfer and dial the Call Park access code, or press CALL PARK.

4-22-2To retrieve a parked call from originating station:

    • Dial Call Park local retrieval code.
    • Station user is connected to parked call.

4-22-3To retrieve a parked call from a remote station.

  • Dial Call Park remote retrieval code and the station number from
    which the call was parked.
  • Station user is connected to remotely parked call.

CALL PICKUP (GROUP)

4-23-1When station within pickup group rings:

  • Lift handset.
  • Press CALL PICKUP or dial Call Pickup access code
    (may be stored on-one-touch speed calling key).
  • Connection to calling party is established.
  • If currently on a call, press Transfer and dial Call Pickup access
    code. The  original party is placed on hold.

CALL PICKUP (DIRECT)

To program pickup direct key (one-touch speed key):

    • Press Feature.
    • Press one-touch speed key.
    • Dial Direct Call Pickup access code.
    • Press Feature again.

When a station within the system rings:

    • Lift handset, receive dial tone.
    • Press PICK-DIRECT and dial the station number to be
      picked up.

4-24-1-Or-

  • Dial Direct Call Pickup access code and the station number
    to be picked up.
  • Connection to calling party is established.
  • If busy, original call must be placed on hold before new call
    can be picked up.

OUTGOING TRUNK QUEUING

4-22-2If trunk busy:

  • Receive Trunk Busy indication. Press CALL BACK. Call is
    placed in queue for next available trunk.
  • When trunk is available, setting station is alerted by ringing and flashing red LED.
  • Press Speaker or lift handset.  Dial tone is heard or number is automatically dialed if NEAX2400 IMS is programmed with
    Least Cost Routing.

OFF-HOOK TRUNK QUEUING

  • Press Speaker, receive dial tone.
  • Dial Off-hook Queuing access code.
  • Dial desired telephone number.  Encounter a trunk busy
    condition.
  • Station user receives service set tone and leaves speaker on.
  • The desired number automatically dialed when a trunk becomes available.

EXECUTIVE OVERRIDE

4-25-1If called station is busy:

    • Press OVERRIDE.
    • Interrupted parties receive warning tone.
    • Three-way conference is initiated.
    • Conf. LED lights.

NOTE: Override may be programmed by the NEAX2400 IMS engineer for one of the Programmable Line/Feature keys, or
4-39-5may be programmed by the user on a one-touch speed calling
key by storing the Recall and Override access code.