Chapter 3

Originate a Call Using Speed Calling Conference
Account Code Establish a Broker Call
Forced Account Code Answer a Camped-On Call
Authorization Code Call Waiting & Originating

In this section, additional Function Keys (e.g. FEATURE, ANSWER, TRANSFER, etc.) must first be programmed on the Agent Console by the System Administrator

TO ORIGINATE A CALL A-30-1

USING SPEED CALLING

(ONE-TOUCH KEYS)

  • Press NON-ACD LINE key.
  • Press desired SPEED CALL key, or press SPKRĀ  and SPEED CALL.

To Program

(Available only on Dterm stations with speed calling keys).

  • Press FEATURE key.
  • Press desired SPEED CALL key.
  • Enter desired telephone number or feature code on the keypad. Display indicates digits dialed.

To Verify

  • Press FEATURE key.
  • Press desired SPEED CALL key.
  • Display indicates digits programmed.NOTE 1: To program a hookswitch for transfer or feature activation, press RELEASE key as first digit (“!” displays on LCD).NOTE 2: To program a pause, press RELEASE key as any digit other than the first (“-” displays on LCD).NOTE 3: To program a Voice Call press TRANSFER key after dialing station number (“V” displays on LCD).NOTE 4: Speed calling for feature access: Speed call keys may be used as feature keys by storing the NEAX2400 feature access codes. The feature may be programmed on a system basis by the PBX engineer. Access codes may be stored in conjunction with telephone numbers. For example, one button can be programmed by the user to transfer to a cetain extension.

ACCOUNT CODE

To Enter

  • Lift handset.
  • Press NON-ACD LINE key.
  • Receive dial tone.
  • Enter feature Access Code, receive Service Set tone.*
  • Enter Account Code (up to 10 digits).
  • Receive Dial Tone and dial desired number.

To Enter Account Code After Authorization Code

  • Lift handset.
  • Press NON-ACD LINE key.
  • Receive dial tone.
  • Enter feature Access Code for Authorization Code, receive Service Set tone.NOTE: Authorization and account codes may be up to 15 digits combined.
  • Enter Authorization Code, receive second Service Set tone.*
  • Enter Account Code, receive dial tone and dial desired number.*Service Set tone is optional depending upon system programming.

FORCED ACCOUNT CODE

  • Lift handset.
  • Press NON-ACD LINE key.
  • Receive dial tone.
  • Enter feature Access Code, receive Service Set tone.*
  • Enter Forced Account Code (up to 10 digits), receive dial tone.
  • Dial desired number.*Service Set tone is optional depending upon system programming.

AUTHORIZATION CODEA-31-1

  • To Enter Without Account Code
  • Lift handset.
  • Press NON-ACD LINE key.
  • Receive dial tone.
  • Enter feature Access Code, receive Service Set tone.*
  • Enter Authorization Code (up to 10 digits), receive second service set tone.
  • Receive dial tone, dial desired number.*Service Set tone is optional depending upon system programming.

-Or-

  • Press NON-ACD LINE key.
  • Receive dial tone.
  • Dial desired number.
  • If Authorization Code is required, caller hears special dial tone.
  • Enter Authorization Code, or call will be denied.

CONFERENCE

  • With call in progress, ask party to hold.
  • Press TRANSFER key, receive interrupted dial tone.
  • Dial desired number.
  • After call is answered, press CONF key; CONF LED lights.
  • Three-way conference is established.
  • If one party hangs up, other two remain connected; CONF LED goes out.

TO ESTABLISH A BROKER CALL

  • While engaged in a call and wishing to consult a third party, press TRANSFER key; receive interrupted dial tone, caller is automatically placed on hold.
  • Dial desired party to consult.
  • Press TRANSFER key to return to original caller. Third party is automatically placed on hold.
  • By repeating these steps, it is possible to alternate between calls.NOTE: Display will indicate connected station or trunk at any given time.

TO ANSWER A CAMPED-ON CALLA-32-1

From the Attendant

  • While engaged in a call, receive camp-on indication (one short tone burst); the ANSWER LED will flash.
  • Press ANSWER key; call in progress is placed on hold.
  • Connection to camped-on call is established.
  • By repeating these steps, it is possible to alternate between calls.NOTE: Display will indicate connected station or trunk at any given time.
  • Press ANSWER key to return to original call, camp-on call is placed on Hold.

CALL WAITING & ORIGINATING

To Program Call Waiting Key

(On One-touch speed Key)

  • Press FEATURE key.
  • Press desired ONE-TOUCH SPEED key.
  • Press RECALL key (“!” will appear on LCD).*
  • Dial call waiting feature access code.
  • Repress FEATURE key.*To program a hook switch for transfer or feature activation, press RELEASE key as first digit (“!” will be displayed on LCD).A-33-1

To Activate Call Waiting & Originating

  • Dial desired station number, receive busy tone.
  • Press CALL WAITING key.
  • Receive special ring back tone,
  • Call Waiting tone will be sent to busy station.A-33-2

-Or-

  • Lift handset.A-33-2
  • Dial Call Waiting access code, receive dial tone.
  • Dial busy station.

To Answer a Call WaitingA-34-1

  • Call waiting tone is heard.
  • Press ANSWER key.NOTE: By pressing the ANSWER key, station can alternate between the original and camped-on parties,display will indicate connected station or trunk at any given time.
  • Call Waiting-Originating call is automatically connected; original party is placed on hold.

To Disconnect

  • Press RECALL key, station user will automatically be connected to original party.