Keys & Lamps

Function Keys Soft Keys
ACD Programmable Line/Feature Keys Non-ACD Programmable Line/Feature Keys

FUNCTION KEYS
 

RELEASE
Press this key to release an established ACD or NON-ACD call.

WORK
Used to set or reset Work mode.

HOLD
Used to hold an ACD call or a NON-ACD call presently in progress.

DIAL KEY PAD
Provides access to NON-ACD PBX dialed
features and input of Tally Count data to the MIS system.

LOGON
Press to LogOn or LogOff status.

BREAK
When pressed by the ACD Agent, the position is still Logged On, but it is temporarily unavailable to receive ACD calls. (This key is used for lunch time and breaks, etc)

TRANSFER
Allows the console user to transfer established calls to another station, agent or queue without attendant assistance.

CONF
Allows simple access to establish a three-way conference.

TALLY
By pressing this key an Agent enters the tally count mode. The Agent can register up to 22 digits by pressing the dial pad digit x (x=1-9) and then #, for each different event.

 

ACD PROGRAMMABLE LINE/FEATURE KEYS
 

AUTO/MAN
When pressed the associated lamp will light steadily indicating the Agent is in the Automatic Answer Mode and will automatically receive a new ACD call upon the release of an established call if calls are in queue to that Split. Before being connected to a new call the Agent will hear “Zip” tone.
When pressed again the Agent´s Answer mode will change from Automatic to Manual. The associated lamp is dark. When an ACD call comes into the ACD Agent position which is set for manual operation, the console rings and must be manually answered by pressing the ACD call key.

MONITOR/BARGE
This feature allows the Agent to select another Agent position to monitor or barge into calls on both the ACD line and NON-ACD line at that Agent position.

EMER
This feature permits an ACD Agent to record a conversation between an ACD Agent and caller if recording equipment is provided. Simultaneously, a call is placed to the Split Supervisors Line key for silent monitoring.

ACD CALL
All ACD calls directed to an ACD Agent will terminate to this line key.

LINE
This key is used by the Agent to originate or answer a NON-ACD call.

TRK TRBL
The Agent presses this key to report low volume, static, or any problem with trunks encountered during a call.*

This feature does not improve upon problem encountered.

ASSIST
Feature activation provides immediate call connection to a split supervisor´s line key for assistance in handling a complaint or problem.

CW
This key is used to indicate calls in queue. The Agent presses this key to show how many calls in queue and the time of the longest waiting call.

FEATURE
Used to adjust LCD contrast, speaker/receiver, volume, and ringer volume.

UP/DOWN

  • LCD Contrast:
    Press up or down key while idle.
    • Speaker/Receiver Volume: Press up or down key during conversation.
      Ringer Volume: Press up or down key during ringing.

NON-ACD PROGRAMMABLE LINE/FEATURE KEYS


NOTE: Each ACD Agent may program PBX features in any of the unused twenty-four programmable line keys or available one touch calling keys.

MSG
Message Reminder & Dterm Series E station users may leave messages on the alpha-numeric displays of other Dterm Series E instruments, indicating their station number and time of call attempt.

RECALL
Press to terminate established call and reseize internal dial tone.

PICK
Call Pick-Up-Group – this feature allows a station user to intercept calls directed to another station.

PICK-DIRECT
Call Pick-Up-Direct – allows a station user to intercept calls directed to another station.

FWD
Call Forwarding-All Calls – this feature allows the station user to forward a split incoming call to an alternate answering position.

DSY/AUTO
While engaged in a voice conversation, the Agent presses this key to display the status of a data connection. If this key is pressed while not engaged in a data connection the agent sets the data terminal equipment to the Automatic Answer Mode.

DATA
The Agent presses this key to set up a connection between the MIS system and the MIS terminals.

DTX
Press key to transfer a call from a voice line to a data line.

DND
Do not disturb – the feature allows a station user to stop calls from ringing at the station during on hook or off hook condition.

CALL BACK
Enables an originated NON-ACD call upon encountering a busy condition to have a call automatically completed when the called ACD Agent or busy trunk becomes idle.

NOTE: Lower line of LCD constantly indicates time, day and date.

NOTE: Display indicatations may change depending on the PBX product. Display in this manual reflect the indicates behind the NEAX2400 PBX.

 

4-5-1SOFT KEYS
 

On Hook State (Telephone is idle)

4-5-2Off Hook State (Telephone is in use)

Headset
Press the Soft Key below “Headset” to activate Headset operation. The primary extension LED will illuminate when headset is on.

Mic
Press the Soft Key below “Mic” to activate or deactivate the Microphone. The Mic LED will illuminate when Mic is on.

Help
Press the Help Key. Press desired Soft Key for helpful information about that key.

Exit
Press the Exit Key to exit the Help program.

OHROFF (Off Hook Ringing Off)
Go off-hook or press Speaker Key, then press Soft Key below “OHROFF” to disable ringing on secondary and trunk line appearances on this telephone while in use.

OHR-ON (Off Hook Ringing On)
Go off-hook or press Speaker Key, then press Soft Key below “OHR-ON” to allow ringing on secondary and trunk line appearances on this telephone while in use.

MUTE
Go off-hook or press Speaker Key, then press Soft Key below “MUTE”. MUTE will flash and Voice Path is eliminated to the handset, headset or speaker.