Keys & Lamps

Introduction Keys & Lamps
Operator Call Processing Keys Additional Function Keys
Incoming Call Identification Status External Device Access
Module Keys and Lamps Additional Module Function Keys

 

INTRODUCTION

NEC’s Hotel/Motel Attendant Console provides regular business call handling and processing capabilities as well as functions relevant and necessary for a hospitality environment. The console incorporates powerful call processing functions, a compact design and easy-to-use features that will enable you to quickly answer and route calls.

The first 12 pages of this User Guide describe the keys, lamps and display on the console. The rest of the guide explains how to process calls using the features and functions the console supports.

Some keys and features are noted as optional or system specific. Optional features include external paging, recording devices and warning tones. System specific features include call forwarding access codes and least cost routing. These features are not configured in every system.

 

SN24-4-1

 

KEYS AND LAMPS

LOOP (Keys and Lamps)
Six keys – LI through L6 – provide direct access to each loop for call processing and call origination.
Each loop has a lamp incorporated into the loop key. This is the Ring/Answer/Hold lamp.
Each loop key also has a lamp to its right. This is the Automatic Recall lamp.

 

SN24-4-2Lamp on Loop Key – Ring/Answer/Hold

  • Steady green lamp indicates the attendant is connected to the loop or the called station has answered.
  • Flashing green lamp indicates a call waiting to be answered.
  • Steady red lamp indicates the called party is busy.
  • Flashing red lamp indicates a call held at the console.

Lamp to Right of Loop Key – Automatic Recall

  • Flashing red lamp indicates that Automatic Recall has been activated.

Push Button Dial Pad
The Dial Pad Allows the Attendant to

  • Process incoming calls.
  • Originate calls.
  • Activate various service features.

 

SN24-5

OPERATOR CALL PROCESSING KEYS

SRC (Source Key and Lamp)
Allows the attendant to speak with the calling party. The associated lamp lights when the atttndant is connected. The source trunk/station number appears on the Liquid Crystal Display (LCD) located at the top of the console.

DEST (Destination Key and Lamp)
Allows the attendant to speak with the called party. The associated lamp lights when the attendant is connected. The destination station/trunk number appears on the LCD.

TALK (Key)
Allows the attendant to join in a three-way conference with the calling and called parties. When the connection is established, both SRC and DEST lamps will light.

CANCEL (Key)
Allows the attendant to:

  • Disconnect the calling (source) or called party (destination) from the loop.
  • Disconnect an outgoing trunk or tone seized by the attendant.
  • Disconnect a station recalling the attendant for transfer assistance.

RELEASE (Key)
Allows the attendant to release from an established connection, freeing the console to process new calls.

HOLD (Key)
Allows the attendant to hold a call at the console.

ANSWER (Key and Lamp)
Allows the attendant to answer incoming calls in the order they arrive at the console.

 

SN24-7-1

ADDITIONAL FUNCTION KEYS

EMG (Emergency Key and Lamp)
Allows the attendant to answer incoming calls from a station where the receiver has been off hook for a predetermined amount of time.

START (Start Key and Lamp)
Allows the attendant to originate an outgoing call for a station.

MUTE (Mute Key and Lamp)
Allows the attendant to cut off voice transmission at the console.

INCOMING CALL IDENTIFICATION

Eight keys with associated lamps provide the attendant with access to specific types of incoming calls. A flashing red lamp indicates a call waiting to be answered. A steady red lamp indicates a call answered.

The standard Hotel/Motel console key arrangement is shown on the face layout, and described as follows:

LDN (Listed Directory Number)
Incoming central office trunk call.

TIE (Tie Line)
Allows the attendant to answer incoming tie line calls when the distant station dials an access code for the attendant.

BUSY (Call Forward Busy Line)
Allows the attendant to answer incoming calls to a specified station when the station is busy.
ADM (Administrative)
Incoming administrative call.

NANS (Call Forward No Answer)
Allows the attendant to answer an incoming call to a specified station when the station does not answer within a predetermined time.

RECALL (Recall)
Incoming station call for attendant assistance in transferring an established outside call to another station.

TF (Interposition Transfer)
Incoming call transferred from another hotel console.

FX (Foreign Exchange)
Incoming foreign exchange trunk call.

EMG (Emergency)
Incoming call from a station that has activated the off-hook alarm feature.

HP (House Phone)
Incoming call from a house phone within the hotel.

DND (Do Not Disturb)
Incoming call to a station in Do Not Disturb mode.

GST (Guest)
Incoming call from a guest room.

OT (Overtime Call)
Alerts the attendant to a call lasting longer than a predetermined time.

ICPT (Call Forward Intercept)
Allows the attendant to answer an incoming call to an unassigned station number or vacant level.

WATS (Wide Area Telecommunications Service)
Incoming WATS trunk call.

CCSA (Common Control Switching Arrangement)
Listed directory number from CCSA.

STATUS, EXTERNL DEVICE ACCESS

PAGE (Page Key and Lamp)
Allows the attendant to connect with an optional external paging system.

REC (Record Key and Lamp)
Allows the attendant to connect with an optional recording device.

ALARM (Lamp)
Steady lamp indicates trouble conditions in the PBX.

POSITION AVAILABLE (Lamp)
When the attendant position is available to process calls, the lamp lights a steady red.

POSITION BUSY (Lamp)
When the attendant position is not available to process calls, the lamp lights a steady red.

POSITION BUSY (Position Busy Key)
Allows the attendant to place the console in busy mode by depressing the key. The console will still ring, but calls cannot be processed until this key is pressed again. Pressing the key again places the console in the available mode.

SOFT KEYS
Reserved for future use.

NIGHT (Lamp)
When the attendant is in night answer mode, the lamp lights a steady red.

NIGHT (Key)
Allows the attendant to place the console in night mode by pressing this key. Releasing the ky restores the console to normal operation.

VOLUME (Volume Key)
Allows the attendant to adjust the volume of the receiver and ringer, as well as the contrast of the LCD.

LCD – Liquid Crystal Display
The four-line display shows information about incoming and outgoing calls. The display will be different based on the model of Property Management System.

  • First Line – Shows the time and date, and guest name if a name was enteren on check-in.
  • Second Line – Shows the station number of the source (calling) party, Wake-up time(s) and Preferred Language (PMS Option).
  • Third Line – Shows the tenant number of the call, the guest station number, the restriction service class, and the route number and trunk number.
  • Fourth Line – Shows the following room status displays and indicators: Do Not Disturb (DD); Room CutOff (RCO); VIP Status (PMS Option); Message Waiting (MW); Room Occupied (OCPD); Line Lockout(LO).

HOTEL/MOTEL MODULE KEYS AND LAMPS

Special Keys for Hotel/Motel ServicesHM-10-1WUS (Wake-Up Set Key and Lamp)

Allows the attendant to set automatic wakeup service for a guest.

WUR (Wake-Up Reset Key and Lamp)
Allows the attendant to cancel automatic wakeup service for a guest.

DDS (Do Not Disturb Set Key and Lamp)
Allows the attendant to set Do Not Disturb for a station.

DDR (Do Not Disturb Reset Key and Lamp)
Allows the attendant to cancel Do Not Disturb for a station.

RCS (Room Cut-Off Set Key and Lamp)
Restricts the guest room telephone from being used to make unauthorized calls.

RCR (Room Cut-Off Reset Key and Lamp)
Resets room cut-off status so that guest room telephone calls will no longer be restricted.

MWS (Message Waiting Set Key and Lamp)
Allows the attendant to set the message waiting indication on a guest telephone.

MWR (Message Waiting Reset Key and Lamp)
Cancels the message waiting indication that has been left on a guest station.

CHKIN (Check-in Key and Lamp)
Changes the room status to checked-in. (Not operational when the Property Management System [PMS] is active.)

CHKOUT (Check-Out Key and Lamp)
Changes the room status to checked-out. (Not operational when the PMS is active.)

AUD (Audit Key and Lamp)
Allows the attendant to initiate an audit report.

STS (Status Key and Lamp)
Allows the attendant to display room status information.

ENTER (Enter Key)
Allows the attendant to complete a service that has been set or reset.

CLEAR (Clear Key)
Allows the attendant to re-enter if an error has been made during the use of keys or the keypad.

EXIT (Exit Key)
Allows the console to be released from the hotel service the attendant has set or reset.

ADDITIONAL HOTEL/MOTEL MODULE FUNCTION KEYS

TRKSL (Trunk Selection Key and Lamp)
Allows the attendant to individually select a desired trunk.

SVC (Supervisory Call Set Key and Lamp)
Allows the attendant to supervise a call by pressing the key after extending a central office call to an external station.

SC (Serial Call Set Key and Lamp)
Allows the attendant to be automatically recalled when a station user replaces the handset. This
is accomplished by pressing the SC Key after transferring an external (central office) call to
a station.

SCRN (Screening [Spilt Hold] Key and Lamp)
Attendant presses this key to establish screening for a central office incoming call.

CP (Call Park Key and Lamp)
Allows the attendant to park a call that he or she has answered.

NOTE: Any station may retrieve a parked call by dialing the remote retrieval code followed by the attendant number.

DND Override (Do Not Disturb Override Key and Lamp)
Allows the attendant to temporarily cancel the Do Not Disturb condition of a station or guest room in order to process a call to that station.

BV (Busy Verification Key and Lamp)
Allows the attendant to monitor or enter into a station-to-station or station-to-trunk connection.

TG1 … TG10 (Trunk Group Busy Lamps)
When all trunks in a specific group are busy, the associated group lamp (1 through 10) lights.