Keys & Lamps

Introduction
Keys and Lamps

INTRODUCTION

Welcome to the NEC Attendant Console User Guide. The console incorporates powerful call processing functions, a compact design and easy-to-use features that will enable you to quickly answer and route calls.

This guide has two main sections; the first section describes the keys, lamps and display
on the console. The second section explains how to process calls using the features and functions.

Some keys and features are noted as optional or system specific. The system administrator at your company can provide details about these features. Examples of optional features are external paging, recording devices and warning tones. System specific features include call forwarding access codes, least cost routing and message waiting codes. These features are not configured in every system.

As you read through the guide, you may encounter some telecommunications terms that are unfamiliar. The terms defined below may be helpful:

ATTENDANT
The person using the console as a tool for answering and routing calls.

AUTOMATIC RECALL
A telephone system feature that returns unanswered calls to the attendant for further help.

CENTRAL OFFICE
The external telephone switching network that carries calls to and from businesses and residences.

CENTRAL OFFICE CALL
A call sent to a business from the external network.

LOOP KEY
Keys on the console that are designated to ring and flash when a call is sent to the console. These calls are usually from the central office. The term “loop” refers to the wires that run from a central office to a customer site.

NEAX¨2000 IVS
The entire NEC telephone system, including the system’s central processor, lines, telephones and the console.

STATION
A telephone that is part of the NEAX2000 IVS and has an extension number assigned. Calls from a station are considered internal calls for the purposes of this guide.

TRUNK
A telephone line that connects a customer telephone system to the external telephone network

KEYS AND LAMPS

SN24-4-1

LOOP (Keys and Lamps)

Six keys – L1 through L6 – provide direct access to each loop for call processing and call origination.

Each loop has a lamp that is part of the loop key. This is the Ring/Answer/Hold lamp.

SN24-4-2Lamp on Loop Key – Ring/Answer/Hold

  •  Steady green lamp indicates a call in progress (talking).
  •  Slow flashing green lamp indicates held call.
  •  Rapid flash green lamp indicates recall from held call.
  •  Slow flash red lamp indicates an extended call waiting to be answered.
  •  Rapid flash red lamp indicates Automatic Recall.
  •  Steady red lamp indicates Automatic Recall-Busy call.

Push Button Dial Pad Allows the attendant to:

  •  Process incoming calls.
  •  Originate calls.
  •  Activate various service features.

SN24-5

Operator Call Processing Keys

SRC (Source Key and Lamp)

Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is connected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the console.

DEST (Destination Key and Lamp)

Allows the attendant to speak with the called party. The associated lamp lights when the attendant is connected. The destination station/trunk number appears on the LCD.

TALK (Key)

Allows the attendant to join in a three-way conference with the calling and called parties. When connection is established, both SRC and DEST lamps will light.

NOTE: Not assigned at default.

CANCEL (Key)

Allows the attendant to:

  •  Disconnect the calling (source) or called party (destination) from the loop.
  •  Disconnect an outgoing trunk or tone seized by the attendant.
  •  Disconnect a station recalling the attendant for transfer assistance.

RELEASE (Key)

Allows the attendant to release from an established connection, freeing the console for processing of new calls.

HOLD (Key)

Allows the attendant to hold a call at the console.

ANSWER (Key and Lamp)

Allows the attendant to answer incoming calls in the order they arrive at the console.

SN24-7-1

Additional Function Keys

BV (Busy Verification Key and Lamp)

Allows the attendant to monitor or enter into a station-to-station or station-to-trunk connection.

NOTE: Not assigned at default.

CALL PARK (Key and Lamp)

Allows the attendant to park a call that they have answered.

NOTE: Not assigned at default.

SC (Serial Call Set Key and Lamp)

Allows the attendant to be automatically recalled when a station user replaces the handset. This is accomplished by pressing the SC Key after transferring an external (central office) call to a station.

NOTE: Not assigned at default.

OPTION (Optional Key and Lamp)

Allows the attendant access to various optional features. Each key has an associated lamp.

START (Key and Lamp)

Allows the attendant to originate an outgoing call for a station.

MUTE (Key and Lamp)

Allows the attendant to cut off their voice transmission.

Incoming Call Identification

Three non-locking keys with associated lamps provide the attendant access to specific types of incoming calls. A flashing red lamp indicates a call waiting to be answered. A steady red lamp indicates a call answered.

The standard arrangement of these keys is shown on the face layout:

LDN (Listed Directory Number)

Incoming central office trunk call.

TIE (Tie Line)

Allows the attendant to answer incoming tie line calls when the distant station dials an access code for the attendant.

NOTE: Not assigned at default.

BUSY (Call Forward Busy Line)

Allows the attendant to answer incoming calls to a specified station when the station is busy.

NOTE: Not assigned at default.

ATND (Attendant)

Incoming internal station call.

NANS (Call Forwarding No Answer)

Allows the attendant to answer incoming calls to a specified station when the station does not answer within the predetermined time.

NOTE: Not assigned at default.

RECALL

Incoming station call for attendant assistance in transferring an established outside call to another station.

OPTION (Optional)

Additional incoming special service calls, such as a tie line. Consult the system administrator to find out how these keys are assigned.

NOTE: Not assigned at default.

Status, External Device Access Keys and Toggle

PAGE (Key and Lamp)

Allows the attendant to connect with an external paging system (optional feature).

REC (Record Key and Lamp)

Allows the attendant to connect with a recording device (optional feature).

ALARM (Lamp)

Steady lamp indicates trouble conditions in the PBX.

POSITION AVAILABLE (Lamp)

When the attendant position (console) is available to process calls, the lamp lights a steady red.

POSITION BUSY (Lamp)

When the attendant position (console) is not available to process calls, the lamp lights a steady red.

POSITION BUSY (Key)

Allows the attendant to place the console in busy mode by depressing the key. The console will still ring, but calls cannot be processed until the Position Busy key is pressed again. Pressing the key again places the console in the available mode.

SOFT KEYS (Key)

Reserved for future use.

NIGHT (Lamp)

When the attendant is in night answer mode, the lamp lights a steady red.

NIGHT (Key)

Allows the attendant to place the console in night mode by depressing the key. Releasing the key restores the console to normal operation.

UP/DOWN (Key)

Allows the attendant to adjust volume of the receiver and ringer as well as the contrast of the LCD.

LCD – Liquid Crystal Display

The four line display shows information about incoming and outgoing calls. The following information is displayed:

 First Line – The type of call connected to the attendant, truck number, date and time, and elasped call timer.

SN20-10-1
 Second Line – Number of waiting calls.

SN20-10-2
 Fourth Line – Optional indication.

SN20-11-1

      SN20-11-2