Chapter 1

Answer an Incoming Call
Transfer Incoming Call
Interposition Transfer
Console to Console Calling
Answer a Console Recall

TO ANSWER AN INCOMING CALL

Press Answer Key

  • First call to the console will be answered.

Press an Incoming Call Identification Key

  • LDN
    First outside call will be answered.
  • ATND
    First internal call will be answered.
  • RECALL
    Call transferred from an internal station will be answered.
  • Press the RECALL key and speak to the internal party transferring the call.
  • Press CANCEL.
  • Speak to transferred outside party.
  • Dial the number of the internal station.
  • Press RELEASE.

TO TRANSFER AN INCOMING CALL

Station is Idle

  • Press ANSWER or an Incoming Call Identification key.
  • Dial the number of the internal station.
  • Press RELEASE. Station will ring with the calling party.

Station is Busy (Camp On Call)

  • Press ANSWER or Incoming Call Identification key.
  • Dial the number of the internal station and hear busy tone.
  • Press RELEASE.

A Tone is Sent to the Called Party

  • Camp On will be denied if the station has another call waiting. If the Camp On is denied:
  • Press CANCEL. Inform outside party of status.
  • Press CANCEL. Outside party will be disconnected.

Announce a Transferred Call

  • Press ANSWER or Incoming Call Identification key.
  • Dial the number of the internal station.
  • Wait for station to answer.
  • Announce caller.

Called Station Choices

Will Accept Call

  • Press RELEASE. Both parties will be connected.

Or;
Will Not Accept Call

  • Press CANCEL.
  • Inform outside caller.
  • Press CANCEL to disconnect.

INTERPOSITION TRANSFER

Transfer Call from Console “A” to Console “B”

  • Press the START key on Console “A”.
  • Dial Console “B” identification number or “0″ if “B” is the only other console.
  • Press the RELEASE key on Console “A”.

Pick up Transferred Call at Console “B”

  • A LOOP key will ring on Console “B”.
    • Press the LOOP key and speak with transferred party.NOTE: Console “A” may release after consulting with Console “B”.

CONSOLE TO CONSOLE CALLING

Call from Console “A” to “B”

Console “A”

  • Press idle LOOP key.
  • Dial Console “B” identification number or “0″ if “B” is the only other Console.

Answer Call at Console “B”

  • A LOOP key will ring.
  • Press the LOOP key and speak with Console “A”.

TO ANSWER A CONSOLE RECALL

Call Hold

  • Press flashing LOOP.
  • Inform outside party (caller) of the status of the internal station they are trying to reach.

Calling Party Choices

Caller will Continue to Hold

  • Press HOLD. Caller will remain on hold.

Or;
Caller will Call Back

  • Press CANCEL. Caller will be disconnected.If the internal station rings with no answer;
  • Press flashing LOOP.
  • Inform outside party (caller) of the status of the internal station they are trying to reach.

Calling Party Choices

Caller Will Wait for Answer

  • Press RELEASE. Caller will be reconnected to ringing station.

Or;
Caller Will Call Back

  • Press DEST.
  • Press CANCEL. Caller will be disconnected.

Or;
Caller Will Try a Different Station

  • Press DEST.
  • Press CANCEL.
  • Dial the number of the new station.
  • Press RELEASE.

Busy Station (Camp-On Recall)

  • Press LOOP associated with flashing recall lamp.
  • Inform outside party of status.

Calling Party Choices

Caller Will Continue to Wait

  • Press RELEASE.
  • Outside party will be reconnected to busy station.

Or;
Caller Will Call Back

  • Press DEST.
  • Press CANCEL.
  • Press CANCEL. Caller will be disconnectd.

Or;
Caller Will Try A Different Station

  • Press DEST.
  • Press CANCEL.
  • Dial the number of the new station.
  • Press RELEASE.