Chapter 2

Originate A Call
Hold A Call
Originate An Outside Call For A Station
Call Splitting (Three-Way Conferencing)
Console Initiated Three-Way Conferencing

TO ORIGINATE A CALL

To Place an Outside Call

  •  Press an idle LOOP.
  •  Dial access code (example: 9).
  •  Dial desired telephone number.

To Disconnect

  •  Press CANCEL or RELEASE key.

To Call an Internal Station

  •  Press an idle LOOP.
  •  Dial the number of the station.

To Disconnect

  •  Press CANCEL or RELEASE key.

TO HOLD A CALL

Answer Call

  •  Press HOLD.
  •  Another call now may be answered and processed.

To Return to Hold Call

  • Press associated slow flashing green LOOP key.

TO ORIGINATE AN OUTSIDE CALL FOR A STATION

Station Calls Attendant and Says on Loop while Attendant Processes Call.

  •  Press ANSWER or ATND key.
  •  Obtain desired number from station.
  •  Dial access code (example: 9) and desired telephone number.

Outside Call Ringing

  •  Press RELEASE.
  •  Internal station will be connected to the outside ringing party.

Outside Call Busy

  •  Press CANCEL.
  •  Inform internal station of status.
  •  Press CANCEL or RELEASE key.

Station is not on the Loop When the Attendant Initiates Call

  •  Press an idle LOOP.
  •  Dial access code (example: 9) and requested telephone number.

Outside Call Ringing

  •  Speak to answering party.
  •  Press START.
  •  Dial the number of the internal station that requested the call.
  •  Press RELEASE.
  •  Outside party will be connected to the internal station.

Outside Call Busy

  •  Press CANCEL or RELEASE key.
  •  Attempt call at another time.

CALL SPLITTING (THREE-WAY CONFERENCE)

When screening a call to station, the attendant may talk between inside DEST and outside SRC party, or connect both parties and remain in the conversation.

To Speak with Calling Party Only

  •  Press SRC.

To Speak with Station Only

  •  Press DEST.

To Conference

  •  Press TALK.

To Disconnect Attendant only

  •  Press RELEASE.

NOTE: Call Splitting is an optional feature. Check with your system administrator to determine if this feature is configured in your system.

CONSOLE INITIATED THREE-WAY CONFERENCE

The Attendant May Initiate a Three Party Call by Dialing Both Parties

  •  Originate a central office (outgoing) call.
  •  Press START key after called party answers.
  •  Dial second central office number or internal station number.
  •  When call is answered, press TALK.
  •  To disconnect attendant only, press RELEASE.

NOTE: Check with your system administrator to determine if this feature is configure in your system.