Chapter 1

Answer An Incoming Call
Transfer An Incoming Call
Interposition Call
Console To Console Calling
To Answer Console Recall

TO ANSWER AN INCOMING CALL

Press Answer Key

  •  First call to the console will be answered.

Press an Incoming Call Identification Key

  •   LDN
    First outside call will be answered.
  •   ATND
    First internal call will be answered.
  •   RECALL
    Call transferred from an internal station will be answered.
  •  Press the RECALL key and speak to the internal party transferring the call.
  •  Press CANCEL.
  •  Speak to transferred outside party.
  •  Dial the number of the internal station.
  •  Press RELEASE.

TRANSFER AN INCOMING CALL

Station is Idle

  •  Press ANSWER or an Incoming Call Identification key.
  •  Dial the number of the internal station.
  •  Press RELEASE. Station will ring with the calling party.

Station is Busy (Camp On Call)

  •  Press ANSWER or Incoming Call Identification key.
  •  Dial the number of the internal station and hear busy tone.
  •  Press RELEASE.

A Tone is Sent to the Called Party

  •  Camp On will be denied if the station has another call waiting. If the Camp On is denied:
  •  Press CANCEL. Inform outside party of status.
  •  Press CANCEL. Outside party will be disconnected.

Announce a Transferred Call

  •  Press ANSWER or Incoming Call Identification key.
  •  Dial the number of the internal station.
  •  Wait for station to answer.
  •  Announce caller.

Called Station Choices

Will Accept Call

  •  Press RELEASE. Both parties will be connected.

Or;

Will Not Accept Call

  •  Press CANCEL.
  •  Inform outside caller.
  •  Press CANCEL to disconnect.

INTERPOSITION CALL

Transfer Call from Console “A” to Console “B”

  •  Dial Console “B” identification number.
  •  Press the RELEASE key on Console “A”.

Pick up Transferred Call at Console “B”

  •  Press the ANSWER key and speak with transferred party

CONSOLE TO CONSOLE CALLING

Call from Console “A” to “B”

Console “A”

  •  Press idle LOOP key.
  •  Dial Console “B” identification number.

Answer Call at Console “B”

  •  Press the ANSWER key and speak with Console “A”.

TO ANSWER CONSOLE RECALL

Call Hold

  •  Press rapid flashing green LOOP key.
  •  Inform outside party (caller) of the status of the internal station they are trying to reach.

Calling Party Choices:

Caller will Continue to Hold

  •  Press HOLD. Caller will remain on hold.

Or;

Caller will Call Back

  •  Press CANCEL. Caller will be disconnected.

If the Internal Station Rings with No Answer;

  •  Press slow flashing red LOOP.
  •  Inform outside party (caller) of the status of the internal station they are trying to reach.

Calling Party Choices

Caller will Wait for Answer

  •  Press RELEASE. Caller will be reconnected to ringing station.

Or;

Caller will Call Back

  •  Press CANCEL. Caller will be disconnected.

Or;

Caller will Try a Different Station

  •  Press DEST.
  •  Press CANCEL.
  •  Dial the number of the new station.
  •  Press RELEASE.

Busy Station (Camp-On Recall)

  •  Press steady red LOOP key.
  •  Inform outside party of status.

Calling Party Choices

Caller will Continue to Wait

  •  Press RELEASE.
  •  Outside party will be reconnected to busy station.

Or;

Caller will Call Back

  •  Press CANCEL. Caller will be disconnectd.

Or;

Caller will Try a Different Station

  •  Press DEST.
  •  Press CANCEL.
  •  Dial the number of the new station.
  •  Press RELEASE.