Chapter 2

Originate a Call
Hold a Call
Record a Call
Originate a Call for an Outside Station
Call Splitting (Three-Way Conferencing)

TO ORIGINATE A CALL

To Place an Outside Call

  • Press an idle LOOP.
  • Dial access code (example: 9).
  • Dial desired telephone number.

To Disconnect

  • Press CANCEL.

To Call an Internal Station

  • Press an idle LOOP.
  • Dial the number of the station.

To Disconnect

  • Press CANCEL.

TO HOLD A CALL

Answer Call

  • Press HOLD.
  • Another call now may be answered and processed.

To Return to Hold Call

  • Press associated flashing LOOP.

TO RECORD A CALL

  • While conversing with caller on a LOOP, depress REC.
  • Press REC again to stop recording.
      • When conversation is finished, press RELEASE to disconnect caller.NOTE: The ability to record a call is an optional feature.

CAUTION

The use of the Record feature to eavesdrop or record sound activities at the other end of the telephone line may be illegal under certain circumstances and laws. Consult a legal advisor before implementing any practice involving the monitoring or recording of a telephone conversation. Some federal and state laws require a party monitoring or recording a telephone conversation to use a beep-tone(s), make notification to all parties to the telephone conversation, and/or obtain consent of all parties to the telephone conversation. In monitoring or recording sound activities at the other end of the telephone line by means of the Record feature, the sound of the alert tone at the beginning of the recording may or may not be considered sufficient under applicable laws. Some of the applicable laws provide for strict penalties for illegal monitoring or recording of telephone conversations.

TO ORIGINATE AN OUTSIDE CALL FOR A STATIONĀ 

NEAX 2400 ICS/IMX with Least Cost Routing

Station calls attendant and stays on Loop while attendant processes call.

  • Press ANSWER or ATND key.
  • Obtain desired number from station.
  • Dial access code (example: 9) and desired telephone number.

Outside Call Ringing

  • Press RELEASE.
  • Internal station will be connected to the outside ringing party.

Outside Call Busy

  • Press CANCEL.
  • Inform internal station of status.
  • Press CANCEL.

Station is not on the loop when the attendant initiates call.

  • Press an idle LOOP.
  • Dial access code (example: 9) and requested telephone number.

Outside Call Ringing

  • Speak to answering party.
  • Press START.
  • Dial the number of the internal station that requested the call.
  • Press RELEASE.
  • Outside party will be connected to the internal station.

Outside Call Busy

  • Press CANCEL.
  • Attempt call at another time.

NEAX 2400 ICS/IMX Without Least Cost Routing

Station calls attendant and stays on loop while attendant obtains dial tone.

  • Press ANSWER or ATND.
  • Dial access code (example: 9).
  • Press RELEASE.
    • Internal station will now hear outside dial tone and can dial desired telephone number.

CALL SPLITTING (THREE-WAY CONFERENCE)

When screening a call to station, the attendant may talk between inside DEST and outside SRC party, or connect both parties and reain in the conversation.

To Speak with Calling Party Only

  • Press SRC.

To Speak with Station Only

  • Press DEST.

To Conference

  • Press TALK.

To Disconnect Attendant Only

  • Press RELEASE.