Chapter 3

Console Initiated Three-Way Conference
Individual Trunk Access
Console Override
Call Forwarding
Call Park

CONSOLE INITIATED THREE-WAY CONFERENCE

The Attendant May Initiate a Three Party Call by Dialing Both Parties

  • Originate a central office (outgoing) call.
  • Press START key after called party answers.
  • Dial second central office number or internal station number.
  • When call is answered, press TALK.
  • To disconnect attendant only, press RELEASE.

Console Conference Using Conference Bridge

  • Internal station will either call the attendant to request a conference or arrange a presettime for the attendant to call all parties.
  • Press an idle LOOP and call first party or answer call from requesting internal station.
  • Dial conference bridge number and press RELEASE.
  • Dial each participant, repeating the above process.

INDIVIDUAL TRUNK ACCESS

  • Press TRKSL.
  • Dial desired trunk route (3 digits: example 001).
  • Dial desired trunk number (3 digits: example 002).
  • Dial tone will be heard if the trunk is available.
    • Busy tone will be heard if the trunk is unavailable.NOTE: Option exists for attendant to select a trunk by dialing the central office number (example: 9700, 9701, etc.) instead of the route and trunk number.

CONSOLE OVERRIDE

Override a Trunk Connection

  • Press TRKSL.
  • Dial desired trunk route (3 digits: 001).
  • Dial desired trunk number (3 digits: 002).
  • Receive busy tone.
  • Press BV (Busy Verification). Warning Tone is sent to all parties alerting them to override (optional feature; check with your system administrator).
  • Press RELEASE.
  • Attendant only will be released.

Override a Station Connection

  • Press an idle LOOP.
  • Dial desired internal station.
  • Receive busy tone.
  • Press BV (Busy Verification). Warning Tone is sent to all parties alerting them to override (optional feature; check with your system administrator).
  • Press RELEASE.
  • Attendant only will be released.

CALL FORWARDING (ALL CALLS, BUSY, NO ANSWER)

To Set for a Station

  • Press an idle LOOP.
  • Dial the two-digit CALL FORWARDING SET access code (example: *2) and receive Special Dial Tone.
  • Dial the two digit tenant number (example: 01).
  • Dial the originating station number.
  • Dial the terminating station number and receive Service Set Tone.
  • Press RELEASE.

To Cancel

  • Press an idle LOOP.
  • Dial the two-digit CALL FORWARDING CANCEL access code (example: #2) and receive Special Dial Tone.
  • Dial two digit tenant number (example: 01).
  • Dial the originating station number and receive Service Set Tone.
  • Press RELEASE.

CALL PARK

Attendant May Park One Call at a Time Against the Individual Extension Number Assigned to That Console.

  • Press the CALL PARK key and hear Service Set Tone.
  • Call is parked against the individual console extension number (not “0″).
      • Press RELEASE or CANCEL key.NOTE 1: Any station may retrieve a parked call by dialing the remote retrieval code followed by the console extension number.NOTE 2: Check with your system administrator to obtain the console extension number.