|Keys and Lamps|
Welcome to the NEC Attendant Console User Guide. The console incorporates powerful call processing functions, a compact design and easy-to-use features that will enable you to quickly answer and route calls.
This guide has two main sections; the first section describes the keys, lamps and display on the console. The second section explains how to process calls using the features and functions.
Some keys and features are noted as optional or system specific. The system administrator at your company can provide details about these features. Examples of optional features are external paging, recording devices and warning tones. System specific features include call forwarding access codes, least cost routing and message waiting codes. These features are not configured in every system.
As you read through the guide, you may encounter some telecommunications terms that are unfamiliar. The terms defined below may be helpful:
The person using the console as a tool for answering and routing calls.
A telephone system feature that returns unanswered calls to the attendant for further help.
The external telephone switching network that carries calls to and from businesses and residences.
CENTRAL OFFICE CALL
A call sent to a business from the external network.
Keys on the console that are designated to ring and flash when a call is sent to the console. These calls are usually from the central office. The term “loop” refers to the wires that run
from a central office to a customer site.
The entire NEC telephone system, including the system’s central processor, lines, telephones and the console.
A telephone that is part of the NEAX ICS/IMX and has an extension number assigned. Calls from a station are considered internal calls for the purposes of this guide.
A telephone line that connects a customer telephone system to the external telephone network.
LOOP (Keys and Lamps)
Six keys – L1 through L6 – provide direct access to each loop for call processing and call origination.
Each loop has a lamp that is part of the loop key. This is the Ring/Answer/Hold lamp.
Each loop key also has a lamp to its right.
This is the Automatic Recall lamp.
Lamp on Loop Key – Ring/Answer/Hold
- Steady green lamp indicates the attendant is connected to the loop or the called station has answered.
- Flashing green lamp indicates a call waiting to be answered.
- Steady red lamp indicates the called party is busy.
- Flashing red lamp indicates a call held at the console.
Lamp to Right of Loop Key – Automatic Recall
- Flashing red lamp indicates that Automatic Recall has been activated.
Push Button Dial Pad
Allows the attendant to:
- Process incoming calls.
- Originate calls.
- Activate various service features.
Operator Call Processing Keys
SRC (Source Key and Lamp)
Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is connected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the console.
DEST (Destination Key and Lamp)
Allows the attendant to speak with the called party. The associated lamp lights when the attendant is connected. The destination station/trunk number appears on the LCD.
Allows the attendant to join in a three-way conference with the calling and called parties. When connection is established, both SRC and DEST lamps will light.
Allows the attendant to:
- Disconnect the calling (source) or called party (destination) from the loop.
- Disconnect an outgoing trunk or tone seized by the attendant.
- Disconnect a station recalling the attendant for transfer assistance.
Allows the attendant to release from an established connection, freeing the console for processing of new calls.
Allows the attendant to hold a call at the console.
ANSWER (Key and Lamp)
Allows the attendant to answer incoming calls in the order they arrive at the console.
Additional Function Keys
EMG (Emergency Key and Lamp)
Allows the attendant to answer incoming calls from a station where the receiver has been off hook for a predetermined amount of time.
BV (Busy Verification Key and Lamp)
Allows the attendant to monitor or enter into a station-to-station or station-to-trunk connection.
TRKSL (Trunk Selection Key and Lamp)
Allows the attendant to individually select a desired trunk.
CALL PARK (Key and Lamp)
Allows the attendant to park a call that they have answered.
NOTE: Any station may retrieve a parked call by dialing the remote retrieval code followed by the attendant number.
SC (Serial Call Set Key and Lamp)
Allows the attendant to be automatically recalled when a station user replaces the handset. This is accomplished by pressing the SC Key after transferring an external (central office) call to a station.
SVC (Supervisory Call Set Key and Lamp)
Allows the attendant to supervise a call by depressing the key after extending a central office call to an internal station.
OPTION (Optional Key and Lamp)
Allows the attendant access to various optional features. Each key has an associated lamp.
START (Key and Lamp)
Allows the attendant to originate an outgoing call for a station.
MUTE (Key and Lamp)
Allows the attendant to cut off their voice transmission.
Incoming Call Identification
Eight non-locking keys with associated lamps provide the attendant access to specific types of incoming calls. A flashing red lamp indicates a call waiting to be answered. A steady red lamp indicates a call answered.
The standard arrangement of these keys is shown on the face layout:
LDN (Listed Directory Number)
Incoming central office trunk call.
TIE (Tie Line)
Allows the attendant to answer incoming tie line calls when the distant station dials an access code for the attendant.
BUSY (Call Forward Busy Line)
Allows the attendant to answer incoming calls to a specified station when the station is busy.
Incoming internal station call.
NANS (Call Forwarding No Answer)
Allows the attendant to answer incoming calls to a specified station when the station does not answer within the predetermined time.
Incoming station call for attendant assistance in transferring an established outside call to another station.
Additional incoming special service calls, such as a tie line. Consult the system administrator
to find out how these keys are assigned.
NOTE: Although the attendant can answer calls using the Answer key, the Incoming Call Identification keys enable identification and prioritization of calls.
Status, External Device Access Keys and Toggle
PAGE (Key and Lamp)
Allows the attendant to connect with an external paging system (optional feature).
REC (Record Key and Lamp)
Allows the attendant to connect with a recording device (optional feature).
Steady lamp indicates trouble conditions in the PBX.
POSITION AVAILABLE (Lamp)
When the attendant position (console) is available to process calls, the lamp lights a stady red.
POSITION BUSY (Lamp)
When the attendant position (console) is not available to process calls, the lamp lights a steady red.
POSITION BUSY (Key)
Allows the attendant to place the console in busy mode by depressing the key. The console will still ring, but calls cannot be processed until the Position Busy key is pressed again. Pressing the key again places the console in the available mode.
SOFT KEYS (Key)
Reserved for future use.
When the attendant is in night answer mode, the lamp lights a steady red.
Allows the attendant to place the console in night mode by depressing the key. Releasing the key restores the console to normal operation.
Allows the attendant to adjust volume of the receiver and ringer as well as the contrast of the LCD.
LCD – Liquid Crystal Display
The four line display shows information about incoming and outgoing calls. The following information is displayed:
- First Line – The type of call connected to the attendant, the number of waiting calls and the date and time.
- Second Line – Tenant number, internal station RSC (route restriction class) and station or trunk number of the destination (called) party.
- Third Line – Tenant number, internal station RCS and station or trunk number of the source (calling) party.
- Fourth Line – Optional indication.