Chapter 3

Conference Call Establish A Broker Call
Call Park Call Pickup (Group)
Call Pickup (Direct) Executive Override
Answer A Camped-On Call Outgoing Trunk Queuing
Call Waiting Originating Off-Hook Trunk Queuing

s-21-4
CONFERENCE 

  •      With call in progress, ask party to hold.
  •       Press Transfer, receive interrupted dial tone.
  •       Dial desired number.
  •       After call is answered, press Conf. Conf LED lights.
  •       Three-way conference is established.
  •       If one party hangs up, other two remain connected. Conf LED goes out.

    s-27-1  Using the Soft Key 

  •      With a call in progress, press Transfer and dial desired number.
  •  s-27-2   After call is answered, press CONF Soft Key. Three-way conference is established.

 TO ESTABLISH A BROKER CALL

  •      While engaged in a call and wishing to consult a third party, press Transfer. Caller is  automatically placed on hold.
  •       Dial desired party to consult.
  •       Press Transfer to return to original caller. Third party is automatically placed on hold.
  •       By repeating these steps, it is possible to alternate between calls.

NOTE: The display indicates connected station or trunk at any given time.

s-28-1
TO ANSWER A CAMPED-ON CALL

      (from the attendant):

  •       While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes.
  •       Press Answer. Call in progress is placed on hold.
  •       Connection to camped-on call is established.
  •       Press Answer to return to original call. Camped-on call is placed on hold.
  •       By repeating these steps, it is possible to alternate between calls.Display indicates connected station or trunk at any given time.


s-29-1CALL WAITING ORIGINATING

      To program call waiting key
      (on one-touch speed calling key)

  •       Press Feature.
  •       Press desired one-touch speed key.
  •       Press Recall. ! appears on LCD (See Note).
  •       Dial Call Waiting feature access code.
  •       Press Feature.

NOTE: To program a hook switch for transfer or feature activation, press Recall as first digit. ! displays on LCD

   s-29-2   To activate call waiting originating

  •       Dial desired station number, receive busy tone.
  •       Press CALL WAITING.
  •       Receive special ring back tone.
  •       Call Waiting tone is sent to busy station.

    s-29-3  To Activate Using the Soft Key

  •       ­Dial desired station and receive busy tone.
  • s-29-4      Press CW Soft Key receive call waiting ring back tone.

s-29-5 or

  •       Lift handset or press Speaker.
  •       Dial Call Waiting access code, receive dial tone.
  •       Dial busy station. 

s-29-6 To answer a waiting call:

  •       Call Waiting tone is heard.
  •       Press Answer.
  •       Waiting call is automatically connected. Original party is placed  on hold.
  •       By repeatedly pressing Answer, it is possible to alternate
  •       between calls. Display indicates connected station or trunk at any given time.

      To disconnect:

  •       Press Recall. Station user is automatically connected to original party

 CALL PARK

To program call park key (on one-touch speed calling key):

  •       Press Feature.
  •       Press one-touch speed key.
  •       Press Recall. ! displays on LCD.
  •        Dial Call Park access code.
  •       Press Feature again.

s-30-1To park a call:

  •      While connected  to a station or trunk, press Transfer and dial the Call Park access code, or press CALL PARK.

  s-31-1To retrieve a parked call from originating station:

  •       Dial Call Park local retrieval code.
  •       Station user is connected to parked call.

    s-31-2To retrieve a parked call from a remote station.

  •       Dial Call Park remote retrieval code and the station number from which the call was parked.
  •       Station user is connected to remotely parked call.


s-31-3CALL PICKUP (GROUP)

      When station within pickup group rings:

  •       Lift handset.
  •       Press CALL PICKUP or dial Call Pickup access code (may be stored on-one-touch speed calling key).
  •       Connection to calling party is established.
  •     s-32-1  If currently on a call, press Transfer and dial Call Pickup access code. The  original party is placed on hold.PickUp20002001

    s-32-2  Using the Soft Key

  •       Lift handset and press PICK Soft Key. mic pick s-spd
  •       Connection to calling party is established.

CALL PICKUP (DIRECT)

To program pickup direct key (one-touch speed key):

  •       Press Feature.
  •       Press one-touch speed key.
  •       Dial Direct Call Pickup access code.
  •       Press Feature again.

      When a station within the system rings:

  •       Lift handset, receive dial tone.
  •       Press PICK-DIRECT and dial the station number to be picked up.

     s-31-3 -Or-

  •       Dial Direct Call Pickup access code and the station number to be picked up.
  •       Connection to calling party is established.
  •       If busy, original call must be placed on hold before new call can be picked up.

a_s-33-2OUTGOING TRUNK QUEUING

      If trunk busy:

  •       Receive Trunk Busy indication. Press CALL BACK. Call is   placed in queue for next available trunk.
  •       When trunk is available, setting station is alerted by ringing and flashing red LED.
  •       Press Speaker or lift handset.  Dial tone is heard or number is automatically dialed if NEAX2400 IMS is programmed with Least Cost Routing.

OFF-HOOK TRUNK QUEUING

  •      Press Speaker, receive dial tone.
  •       Dial Off-hook Queuing access code.
  •       Dial desired telephone number.  Encounter a trunk busy condition.
  •       Station user receives service set tone and leaves speaker on.
  •       The desired number automatically dialed when a trunk becomes available.


s-34-1EXECUTIVE OVERRIDE

  If called station is busy:

  •       Press OVERRIDE.
  •     a_s-21-4  Interrupted parties receive warning tone.
  •       Three-way conference is initiated.
  •       Conf. LED lights.

NOTE: Override may be programmed by the NEAX2400 IMS engineer for one of the Programmable Line/Feature keys, or may be programmed by the user on a one-touch speed calling key by storing the Recall and Override access code.

      s-34-3Using the Soft Key

  •      Press E-OVR Soft Key.
  •       Interrupted parties receive warning tone and three-way conference is initiated.

s-31-3NOTE: Override may be programmed by the NEAX2400 IMS engineer for one ofs-35-1 Programmable Line/Feature keys, or may be programmed by the user on a one-touch speed calling key by storing the Recall and Override access code.