Chapter 5

Meet-Me Page Paging Transfer
Boss/Secretary Transfer Boss/Secretary-MW Lamp Control
Boss/Secretary Override Do Not Disturb
Privacy Privacy Release

MEET-ME PAGE

Example: Station A can page Station B. When Station B dials answer code, they are connected.

s-46-1To page (Station A):

  •  Dial Paging access code, receive continuous ring back for one second.
  •  Page Station B.
  •  Remain off hook or hang up.

s-46-2To answer (Station B):

If Station A remains off hook:

  •  Station B dials Paging answer code, and they are immediately connected.

If Station A hung up:

  •  Station B dials paging answer code, and Station A Dterm rings.
  •  When Station A goes off-hook, they are connected.

s-47-1PAGING TRANSFER

Example: Station A receives an important call for Station B who is not at a desk. Station A can page Station B. When Station B dials the Paging answer code, Station A can announce the call and transfer it to Station B.

Station A paging:

  •  Ask calling party to hold.
  •  Press Transfer. Receive interrupted dial tone.
  •  Dial Paging access code. Receive continuous ring back for one second.
  •  Page Station B.
  •  Remain off-hook or hang up.

s-47-2To answer (Station B):

  • If Station A remained off hook:
  •  Station B dials Paging answer code, and is connected withStationA. Station A announces
  •  Station A hangs up. Station B and the s-47-3
  • calling party are connected.

If Station A hung up:

s-47-4

Station B dials Paging answer code. Station A 


Station A picks up and announces call.NEC027illus 1
Dterm rings.

  • Station A hangs up. Station B and the calling party are connected.

­ Or-

(Dependent on System Programming)

  •  Station B dials Paging answer code, and is immediately connected to the calling party.

s-48-2BOSS/SECRETARY TRANSFER

Secretary

  •  Lift handset, press boss’ ringing line. Ask calling party to hold.
  • s-48-3 Press boss’ line again. Voice Call is automatically established.
  •  Announce the call to the boss.

If boss accepts call:

  •  Secretary replaces handset.
  •  Boss lifts handset, presses flashing line.

If boss refuses call:

  •  Secretary presses boss’ line to return to calling party.

s-49-1BOSS/SECRETARY -MW LAMP CONTROL

To set MW at boss’ station

With caller on the line:

  •  Lift handset or press Speaker.
  •  Press boss’ ringing line. Ask calling party to hold.
  •  Press MW-SET line/feature key. No service set tone is heard. Boss sees MW on display Dterm and can call secretary to receive message.

s-49-1Without caller on the line

  •  After taking message, press RECALL and receive dial tone.
  •  Press MW-SET line/feature key. Receive service set tone.

NOTE: The secretary can hang up after taking a message, and set a message lamp at any time by going off-hook on the boss’ sub line and pressing the MW-SET key.

s-50-2To cancel at boss’ station

Without caller on the line:

  •  Lift handset or press Speaker. Receive dial tone.
  •  Press Boss’ line appearance.
  •  Press MW-CANCEL line/feature key. Receive service set tone.

s-50-3With caller on line: 

  •  While engaged in conversation on boss’ sub line, press MW-CANCEL key. No service set tone is heard.

BOSS/SECRETARY OVERRIDE

Example: Station 2000 is boss, Station 2001 is secretary. Boss is connected to Trunk A. Incoming call on Trunk B connects to secretary, but is intended for boss.

To program boss/secretary override key:

  •  Press Feature.
  •  Press a Speed Calling key.
  •  Dial Boss/Secretary Override access code.
  •  Press RECALL. – displays on LCD.
  •  Dial boss’ station number.
  •  Press Feature again.

s-51-1Secretary

  •  Lift handset to answer Trunk B, ask caller to hold.
  •  Press CALL HOLD feature key or Transfer and dial call hold access code. Receive dial tone.
  •  Press BOSS/SEC OVERRIDE. Receive ring back tone.

s-51-2Boss

Hear 3 bursts of tone. LCD display indicates:

Option 1

  •  Boss presses Answer and converses with secretary. Trunk A is placed on hold.
  •  Secretary hangs up. Boss is connected to Trunk B.
  •  Boss can alternate between the two parties by pressing Answer.

Option 2

  •  Boss presses Answer and converses with secretary. Trunk A is placed on hold.
  •  Boss presses station 2001 key and converses with Trunk B. Boss presses Answer to reconnect to Trunk A.
  •  Secretary hears reorder tone, hangs up.
  •  Boss can alternate between the two parties by pressing Answer.

Option 3

  •  If boss does not respond to 3 bursts of tone, secretary presses Recall.
  •  Secretary is connected to Trunk B.

Option 4

  •  Boss presses Answer and converses with Secretary. Trunk A is placed on hold.
  •  Boss denies call, presses Transfer to return to Trunk A.
  •  Secretary is returned to Trunk B.

NOTE: If boss has 16-or 32-button display terminal, display always indicates the connected station or trunk at any given time.

s-53-1DO NOT DISTURB

While idle (on hook):

  •  Press DND. LED lights.

s-53-2To cancel:

  •  Press DND. LED goes out.

s-53-3To Cancel Using the Soft Key

  •  Press flashing DND Soft Key.

NOTE: DND must be programmed by the PBX engineer on a programmable feature key.

s-53-4PRIVACY

  •  While off-hook:
  •  Press DND. LED lights.
  •  Privacy feature prevents interruptions for the duration of the call.

s-53-5Using the Soft Key

  •  Press DND Soft Key “DND” flashes when set.

s-53-6To cancel:

  •  Press DND. LED goes out

s-54-1To Cancel Using the Soft Keys-54-1

  • Press flashing DND Soft Key.

­ Or ­

  •  Replace handset. Privacy feature is automatically canceled.

NOTE: DND must be programmed by the PBX engineer on a programmable feature key.

s-21-4PRIVACY RELEASE

Example: Dterm Station B is engaged in a conversation, and allows Dterm Station A to enter the call in progress.

  •  Station B, while engaged in conversation, presses Speaker key. Lamp flashes.
  •  Station A presses the line appearance of Station B.
  •  Warning tone is sent to the interrupted parties (optional).
  •  A three-way conference is established.

s-55-1NOTE: Station A may also be a single-line station as long as it appears on the Station B Dterm.

­ Or ­

s-55-2Example: Dterm Station A requests entrance into Station B’s call in progress.

  •  Station A lifts handset or presses Speaker.
  •  s-21-4Station A presses the line appearance of Station B.
  •  Station B LCD indicates:
  •  Station B may allow Station A to enter the conversation by pressing P-RLS.
  •  Warning tone is sent to the interrupted parties (optional).
  •  A three-way conference is established.

NOTE 1: Station A can be a single-line station if it appears on the Station B Dterm.

NOTE 2: Up to six parties can break into a two-party conversation (additional hardware required).