Chaper 1

Call Forward Setting Calling Your Mailbox
Checking Messages Leaving Messages

CALL FORWARD SETTINGS

The most frequent method of utilizing voice mail is to have calls forwarded to your mailbox when you are busy on another call or are away from your phone. To forward your telephone:

Call Forward Busy

To Set

  • Press SPKR key. Receive extension dial tone.
  • Press FD-B or enter Call Forwarding ­ Busy access code. Receive special dial tone.
  • Enter NEAXMail AD-8 pilot number. Wait for service set tone.
  • FD-B LED lights (at your station if FD-B key was used.)
  • Press SPKR key. Call Forwarding ­ Busy is set.

To Cancel

  •  Press SPKR key. Receive extension dial tone.
  •  Press FD-B plus numstar or enter Call Forwarding ­ Busy cancel code. Receive service set tone. LED goes out at your station.
  •  Press SPKR key. Call Forwarding is cancelled.

Call Forwarding ­ No Answer

To Set

  •  Press SPKR key. Receive extension dial tone.
  •  Press FD-N or enter Call Forwarding ­ No Answer access code. Receive special dial tone.
  •  Enter NEAXMail AD-8 pilot number. Wait for service set tone.
  •  FD-N LED lights (at your station if FD-N key was used).
  •  Press SPKR key. Call Forwarding ­ No Answer is set.

To Cancel

  •  Press SPKR key. Receive extension dial tone.
  •  Press FD-N plusnumstar or enter Call Forwarding ­ No Answer cancel code. Receive service set tone. LED goes out at your station.
  •  Press SPKR key.

Call Forward All Calls (CFA)

When you plan on being away from your phone for an extended period of time, you can have all of your calls routed directly to your mailbox. To forward your telephone:

To Set

  •  Press SPKR key. Receive extension dial tone.
  •  Press FD-A or enter Call Forwarding access code. Receive special dial tone.
  •  Press NEAXMail AD-8 pilot number. Wait for service set tone.
  •  FWD LED lights (at your station if FD-A key was used).
  •  Press SPKR key. Call Forwarding for all calls is set.

To Cancel

  •  Press SPKR key. Receive extension dial tone. Press FD-A key plus numstar or enter Call Forwarding cancel code. Receive service set tone. LED goes out at your station.
  •  Press SPKR key.

CALLING YOUR VOICE MAILBOX

Use this simple procedure every time you wish to access your Voice Mailbox.

  •  Lift handset or press SPKR.
  •  Enter NEAXMail AD-8 pilot number, wait for answer.

When Calling from Your Telephone:

  •  Enter your Security Code, if prompted.

NOTE: The NEAXMail AD-8 pilot number may be assigned to a One Touch Key or Feature Access Key.

When Calling from Another Internal Station:

  •  Press numstarnum2numlb to start the main greeting.
  •  Enter your Personal ID (typicallynum9 + your extension number).
  •  Enter your Security Code, if prompted.

When Calling from Outside the Phone System:

  •  Enter the main number. NEAXMail AD-8 answers.
  •  Enter your Personal ID (typically Num9 + your extension number).
  •  Enter your Security Code, if prompted.
  •  Respond to each question by pressingnum1 for Yes and num2 for No or use Quick Keys to step ahead to a specific topic.

Quick Keys

Save time by advancing directly to a specific topic:

num4 To check new messages

num5To leave messages

Num6 To review messages

num7To change your setup options

CHECKING MESSAGES

Check your mailbox for new messages when you receive a Voice Mail message.

  •  Pressnum1 for Yes when asked, “You have new messages. Would you like to hear them?”
  •  Messages marked “Urgent” are played first.
  •  Messages from outside callers are played in the order received.
  •  Messages from other NEAXMail AD-8 users are sorted by sender. At the tone you may record a reply, otherwise press num2
  •  The day and time recorded is announced at the end of each message.

While Listening to a Message, You Can Press:

numstar To skip the message and save it as “new”.

numlb To repeat the entire message.

num1 To advance to the end of the message.

num2 To redirect and/or archive (save) the message.

num3 To skip message and save it as old.

num4 Slower (slows down playback speed).

num5 To change playback volume.

Num6 Faster (speeds up playback).

num7 To repeat the previous 3 seconds of the message.

num8 To pause message playback (Press num8 again to resume message playback).

num9 To advance 3 seconds within the message.

NOTE 1: To delete a message press num2 num2num2 during the message.

NOTE 2: NEW messages are those you haven’t yet heard. A New message will not be deleted until you’ve had the opportunity to listen to it.

NOTE 3: Messages are old once you hear them through to the recorded day and time. Old messages are typically deleted at midnight of the day received unless they have been archived.

LEAVING MESSAGES

Send messages to other NEAXMail AD-8 users directly from your mailbox.

  •  Press num1 for Yes when asked, “Would you like to leave any messages?”
  •  Press the first 3 letters of the last name of the person or the group you want to send a message to or pressnumlbnumlb and the mailbox number.
  •  Press num1 to confirm, otherwise press num2
  •  Record your message at the beep.
  •  Pressnumstar to end recording, otherwise press numlb to re-record.
  •  Pressnum1 for Yes for Special Delivery options, otherwise press num2.

NOTE: Press numlbnumlb to switch between choosing by mailbox number or by name.

Special Delivery Options

When you leave a message you can mark it for special delivery. There are four special delivery options available:

Urgent Heard first before regular message.
Private Cannot be redirected.
Return Receipt NEAXMail AD-8 tells you when the person has heard the message.
Future Delivery The message is sent at the time and day you specify.

 

You can mark a message for more than one special delivery option. You can also change or add to the special delivery settings of a message you’ve already sent.

Note: These options are only available when sending a message directly from your mailbox.

Messaging Tips

  •  If you are unsure of the spelling of the first 3 letters of the person’s last name, use a “Wildcard Key”, typicallynum1 ornum0 , in place of one or more letters. This “wildcard” matches any letter.
  •  While recording a message, press numlb to erase your message and begin again.
  •  Always try to leave a concise and structured message. Include the purpose of your call, the information required, or any information needed to get an answer–not just a return phone call.
  •  Leave fellow NEAXMail AD-8 users a message from within your own mailbox. When they listen to your message, NEAXMail AD-8 will automatically prompt them to send you a reply. This saves time and almost always guarantees a response.
  •  The NEAXMail AD-8 sorts messages in a message stack. It plays all urgent messages first, then all regular messages. It also sorts your messages by sender. Use Special Delivery Options when appropriate.
  •  To cancel a message that has not yet been received, begin to send the person or group another message. The NEAXMail AD-8 system will tell you that your last message hasn’t been heard, and offers you the option to cancel it.
  •  If you often send messages to the same group of people, see “Changing Your Setup Options” to create your own message groups.