Chapter 2

Voice Call Answer Hands Free
Automatic Intercom Manual Intercom
Dial Intercom Place A Call On Hold
Place A Call On Exclusive Hold Transfer A Call

VOICE CALL4-13-1

  • Lift handset.
  • Dial desired station number.
  • Press Voice.
  • Speak to  called party.4-13-2NOTE 1: A Voice Call may be programmed on a one-touch speed
    key by pressing Speed Dial button, dialing the extension, and
    pressing the Transfer key  (V displays if programming on an LCD
    Display Dterm. Save by pressing Speed Dial again).4-13-3NOTE 2: If called party is on their line when a  Voice Call is
    attempted, calling station’s display indicates:NOTE 3: A voice call is restricted if called party’s station is not a Dterm. Display indicates:

4-14-1TO ANSWER A VOICE CALL HANDS FREE

  • Receive incoming Voice Call.
  • Press MIC Soft Key. LED lights.
  • Respond hands-free.NOTE: If privacy is required, lift handset.

4-14-2AUTOMATIC INTERCOM

To initiate:

    • Lift handset or press Speaker key.
    • Press AICM key.
    • Hear ring back tone.

4-14-3To answer

    • AICM key flashes red  indicating an incoming
      intercom call.
    • Press AICM, lift handset or press Speaker. LED lights solid green.
    • If called station is engaged in a non-intercom call, the station may press AICM after placing original caller on hold (with Hold key).

4-14-4To bridge into an automatic intercom call

NOTE: Bridging is an optional  feature.

  • Press the AICM key, lift handset or press Speaker.
  • 4-14-5A three-party conference is established.NOTE: Pressing AICM on a station with one intercom button connects that station to one predefined extension.

MANUAL INTERCOM

4-15-1To initiate:

    • Press MICM, lift handset or press Speaker, ring back tone is heard.
    • Press the SIG key if it is desired for the called station to hear
      ringing.4-15-2To answer
    • MICM key flashes, indicating an incoming call. Ring tone may
      also be heard.
    • Press MICM.
    • Lift handset or press Speaker, LED lights solid green.
    • If called station is engaged in a non-intercom call, the station may press MICM after placing original caller on hold (with Hold key).

4-15-3To bridge into a manual intercom call

 

 

NOTE: Bridging is an optional  feature.

  • 4-15-4 Press MICM, lift handset or press Speaker.
  • A three-party conference is established.NOTE 1: The SIG key signals the corresponding station when speaking  over the intercom path  is unnecessary.NOTE 2: Two-button Manual Intercom provides one button
    for signaling and one for talking.  A separate signaling button
    can be used in many ways for the secretary to alert a boss or
    visa versa.

DIAL INTERCOM

4-16-1To initiate:

    • Lift handset or press Speaker key.
    • Press DICM key.
    • Dial desired intercom station number. Receive ring back tone.

To answer

    • DICM LED flashes, indicating an incoming intercom call.
    • Press DICM.
    • 4-16-1Lift handset or press Speaker. LCD shows solid green.
    • If called station is engaged in a non-intercom
      call, the station may press DICM after
      placing  the original call on hold (with the
      Hold key).

4-16-3To bridge into a dial intercom call

NOTE: Bridging is an optional feature.

  • Press the DICM key, lift handset or press Speaker.
  • 4-16-4A three-party conference is established.NOTE: Dial intercom provides a Dial
    Intercom group where each member of the group may be called by a 1- or 2-digit number without using  their prime lines.

TO PLACE A CALL ON HOLD

  • 4-17-1Press Hold. Held line wink flashes. NOTE: If held line appears on other Dterm stations, the
    associated LED flashes red slowly.To retrieve:
  •  Lift handset or press Speaker.
  • Press held line. Use handset to converse.NOTE: Any station with this line appearance can retrieve the
    call.If unanswered
  • After preprogrammed time, Automatic
    Recall is initiated.
  • Visual and audible signal (rapid flash and ring burst) is sent to
    station that placed call on hold.NOTE 1: A transfer or conference call may be placed on hold depending on software level of  the NEAX2400 IMS.NOTE 2: Hold shows as a flashing green LED on your phone.
    The same line on other phones shows as a flashing red LED.
    Recall shows as a flashing green LED on your phone and
    flashing red LED on other phones with the same line.

4-17-2TO PLACE A CALL ON EXCLUSIVE HOLD

  • Press Hold twice. Line appearance indicates interrupted wink.NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. To retrieve
  • Lift handset or press Speaker.
  • Press held line. Use handset to converse.NOTE: Only Dterm that set Exclusive Hold option can retrieve the call.If unanswered
  • After preprogrammed time, Automatic Recall is initiated.
  • Visual and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line.4-18-1NOTE: Exclusive Hold excludes any other phone from picking up your held call. Exclusive Hold shows as a flashing green LED on your phone.  The same line on other phones appears as a solid red LED.

TO TRANSFER A CALL

  • 4-18-2After conversing, ask party to hold.
  • Press Transfer.  Receive interrupted dial tone.
  • Dial destination station’s extension, hang up or wait for answer.
  • If transferring party hangs up, that station’s number appears in
    the center of recipient’s display.

4-18-3