NT BASED TELEPHONE SYSTEMS – ALTIGEN

ALTIGEN PRODUCT OVERVIEW

AltiGen offers two core software packages. AltiWare Classic Edition and AltiWare Open Edition. Both give small to mid sized businesses with up to 100 extensions an unsurpassed combination of communication tools to enhance business operations.

The AltiServ system has an excellent auto attendant but AltiGen also offers an optional software attendant console for businesses that want their customer calls answered by a receptionist. AltiConsole offers all of the features of an expensive hardware console while maintaining the flexibility of the AltiServ system. You can easily schedule the auto attendant to answer calls whenever needed. AltiConsole can be added to AltiServ systems running both AltiWare Classic Edition or AltiWare Open Edition.

AltiGen products are designed to provide customers with a foundation for future growth and enhancement allowing for incremental steps rather than a whole new investment as your requirements change. As your business grows or the needs of your business change, AltiServ will grow with you. Add lines or extensions as you need them with AltiGen’s Quantum board. Because AltiServ’s functionality is predominantly software based, adding new features or upgrades is easy. With AltiServ you ensure that your business will always have the benefit of today’s most innovative communications solutions.

“With AltiServ, I know that money I spend today is also a good investment toward new technology that will be available in the future, as it develops…” Tom David, End User Computing before making your decision.

  • Be certain your new system is backed by a firm warranty and offers a flexible upgrade path.

  • Make sure that you have the option of an open platform so you can benefit from further advancements in technology. Don’t get locked into a closed, proprietary system that offers little or no flexibility.

  • Be sure you have the option of adding “off the shelf” applications and functionality as your needs grow without having to upgrade or replace your whole system.

  • Don’t settle for a multi-system approach to get PBX switching, voice mail, e-mail, etc. You can have all you need in a single, integrated solution that’s easy to manage and use.

  • If you expect your business to grow, the ability to expand and add features to your phone system is critical. Make sure your new system can handle the growth in both the number of users and types of applications that will be required.

AltiGen is an NT server based telecommunication system that includes several different systems in one easy to use package:

  • PBX (telephone system)

  • Integrated Voice Mail / Auto Attendant

  • e-mail & Internet Integration

  • Basic Automatic Call Distribution (ACD)

The benefits and strengths of Altigen over traditional telephone/voice mail systems are:

  • Current technology: NT is the standard, other telephone system manufacturers use their own proprietary operating system

  • Open architecture: Altigen’s NT based software and boards work with any industrial grade servers and standard phones available in the market. Traditional systems use proprietary hardware and telephones.

  • Multiple systems in one seamless package: This reduces costs & space, eliminates multi-system integration and compatibility problems and reduces maintenance time and cost. Traditional phone systems have to integrate with 3rd party systems to accomplish other tasks.

  • Easy to use Graphical User Interface (GUI): The simple interface allows user friendly daily usage and maintenance. On a traditional system a technician needs to be dispatched for a chargeable service call in order to do changes.

Some of the unique features of Altigen:

  • Boomerang: Return calls straight from voice mail

  • One Number Find Me

  • Web Based Call Management

  • Unlimited Virtual Extensions

  • 6 ports of voice mail per 4×8, 8×4 or 0×12 boards

AltiGen is the undisputed leader of server based phones systems for small to mid sized businesses with over 40% market share. The award winning AltiServ system delivers:

  • PBX

  • Auto Attendant

  • E-Mail

  • Voice Mail

  • Automatic Call Distribution

  • One Number Find Me

  • Web Based Call Management

  • Unlimited Virtual Extensions

  • And A Powerful Range Of Telecommuting Features

AltiServ also gives businesses the choice of placing calls over the Internet or traditional phone lines. Now remote or branch offices can be linked via the AltiWare IP gateway to save on long distance toll charges. AltiServ is the definitive phone system for the New Internet Communications Era.

  • Be certain your new system is backed by a firm warranty and offers a flexible upgrade path.

  • Make sure that you have the option of an open platform so you can benefit from further advancements in technology. Don’t get locked into a closed, proprietary system that offers little or no flexibility.

  • Be sure you have the option of adding “off the shelf” applications and functionality as your needs grow without having to upgrade or replace your whole system.

  • Don’t settle for a multi-system approach to get PBX switching, voice mail, e-mail, etc. You can have all you need in a single, integrated solution that’s easy to manage and use.

  • If you expect your business to grow, the ability to expand and add features to your phone system is critical. Make sure your new system can handle the growth in both the number of users and types of applications that will be required.