Service Maintenance Contract

The NEXTCOM Guarantee

The Nextcom Guarantee is a Maintenance Warranty that protects the investment that you’ve made in your telecommunications systems by assuring a quick response time to your request for assistance, replacement of failed parts, and service restoration in a expedient manor.

In addition to the preferential treatment accorded our “Nextcom Guarantee” customers, the customers will receive at no charge:

  • One free on-site training refresher (per year).

  • Telephone Bill Analysis to assure the most cost efficient services by examining Local, Long Distance, and dedicated services.

  • Semi Annual Proactive System Check-Up.

  • Disaster Recovery Planning.

  • Free Technical Support.

  • System Programming Backup.

  • Monthly Billing (or an annual rate with a 5% discount).

  • Advance Replacement of failed parts from our inventory.

  • Toll Fraud Prevention Planning.

  • Telco Coordination for ordering and trouble resolution.

  • 10% discount on Moves, Adds and Changes.

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