Selecting the right phone systemis a critical move for any business. This is especially true for small to mid sized businesses where every investment must produce results. AltiServ gives you more ways than ever before to work faster, do more and achieve the maximum results.

AltiServ harnesses the power of Windows NT to bring you a new class of telecom server. AltiServ delivers the full range of powerful features you’ve come to expect from AltiGen; a world class PBX, auto- attendant, voice mail, email server, One Number Access, VoIP, Web based call management, data base screen pop and the industry´s leading telecommuting features.

AltiServ is the ideal solutionfor organizations that demand a rock solid phone system that is unsurpassed in ease of use and flexibility. AltiGen also gives you the peace of mind that comes from choosing a telecommunications system from the established leader in CTI technology.

We know how critical it is for your business to stay competitive so all AltiGen products are backed by an easy upgrade path. This ensures that your organization will be guaranteed  today’s most innovative communications solutions. The AltiServ telecom server can also grow as your business grows because AltiGen’s all-in-one Quantum board makes it easy to add lines and extensions. This makes AltiServ the smart choice for businesses that demand today’s most advanced telecommunications system coupled with the benefit of streamlined operations.

FULL FEATURED PBX

AltiServ includes the switching capability found in standard PBX and key phone systems, plus much more.  AltiServ is more than a phone system. It’s a complete communications server.

AUTOMATED ATTENDANT

The AltiGen Auto Attendant may be used primary or secondary to a live operator. Callers can key in a specific extension or dial by name to quickly and easily reach their intended party. AltiGen’ s Auto Attendant is easy to use with call menus that usher your customers to their destination.  After hours, it can be used to relay company or product information. Users can easily access their voice mail and numerous other features using the Auto Attendant. AltiServ also provides 16 separate auto attendants making it ideal for shared facility call routing.

ALTICONSOLE

AltiConsole is an optional software attendant console for companies that prefer to greet callers with a live receptionist. AltiConsole  gives you all of the options of an expensive hardware console while maintaining the inherent flexibility of the AltiServ system.

VOICE MAIL

AltiServ provides powerful voice mail capability designed expressly for the fast tracked business.  With traditional phone systems, adding voice mail generally requires connecting a separate voice mail server or purchasing extra add-on cards. AltiServ includes a feature packed voice mail system including full-functioning virtual extensions for key customers, contractors or off-site workers.

EMAIL

AltiServ comes complete with an email server that can be integrated with Microsoft´s Exchange server.

ALTIVIEW DEAKTOP CALL CONTROL AND OUTLOOK INTEGRATION

AltiView^TM is an optional desk top call control application that integrates with Microsoft´s Outlook to provide point and click dialing, incoming call screen pop and remote access through the Internet.

AUTOMATED CALL DISTRIBUTION

AltiServ provides Workgroups and Call Queuing capability for informal call center applications. Traditionally a very expensive add-on, this is an important tool for increasing productivity within your organization. AltiServ supports up to 32 workgroups, with up to 64 members per group.  If all lines are busy in a workgroup callers are forwarded to a queue and distributed on a first available member or round robin basis. While in queue callers can be played music or a sequence of recorded messages. Your customers have the option of transferring out of the queue to the operator or voice mail at any time. Whether you have 3 people or 80 people, you can handle your incoming calls more efficiently and provide customer service on par with Fortune 500 companies.

VOICE OVER IP

AltiGen pioneered the expansion of telecommunications through the Internet. Today AltiGen leads the way by providing the only internal, integrated Voice over IP gateway for branch offices with up to 160 extensions. Now remote sites can be linked via IP for significant toll savings. With AltiServ you set the stage for the ultimate multimedia communications environment.

ALTIREACH WEB BASED CALL MANAGEMENT

AltiReach Web based call management allows users to manage their personal phone settings and messaging options from anywhere, at anytime using a Web browser. With AltiReach you simply type in a URL to access your personal and/or workgroup consoles. You can also configure AltiReach to designate message notification options and to forward your calls to as many as four different numbers.

SYSTEM ADMINISTRATION

AltiServ intuitive Windows interface and automatic configuration features make administration a breeze. You can choose to manage your system in-house or with the help of your local Authorized AltiGen Dealer. Because AltiServ is based on Windows NT your system can be upgraded and enhanced with the latest AltiGen software. With AltiServ you´re guaranteed the most up-to-date communications tools for your business.