Toshiba’s Computer Telephony Integration (CTI) solution enables you to increase productivity, enhance customer service and reduce costs by combining the capabilities of your Strata DK digital telephone system with the custom functionality of Windows’ applications. With CTI, your telephone and computer work together to provide these revolutionary benefits:
You’ll be fully prepared to respond when you answer calls. The system passes the caller’s telephone number to your computer via Automatic Number Identification (ANI) or Calling Line Identification (CLID) provided by your telephone company. Vital caller information from your database appears on-screen while your telephone rings, and during the call.
CALLED NUMBER IDENTIFICATION
With each call, information is displayed from the telephone system and/or from the computer application based upon the number dialed by the caller (DID or DNIS).
AUTOMATED DIALING OF OUTGOING CALLS
Simply point and click any phone number in your computer database or Personal Information Manager (PIM). Your telephone then dials the call– a must for maximizing the productivity of outbound telemarketing.
Toshiba also offers CTI products specifically designed for Strata DK digital business telephone systems
TOTAL TELECOMMUNICATION EFFICIENCY WITH TOSHIBA’S PC DIGITAL TELEPHONE
This innovative Windows application enables you to make and receive calls on your computer, and perform many productivity-boosting telephone operations.
PROCESS A HEAVY VOLUME OF INCOMING CALLS QUICKLY WITH TOSHIBA’S PC ATTENDANT CONSOLE
This Windows application’s streamlined functions can be efficiently operated from the keyboard or by clicking on screen icons and buttons.
STRATAGY DK VOICE PROCESSING SYSTEM PROVIDES A FULLY INTEGRATED SOLUTION
This system is designed on a single printed circuit board that installs inside the Strata DK telephone system.
Simply put, CTI gives you the crucial ability to determine who is calling, plus how calls should be routed and answered. Just as important, you can view detailed caller information from your database. Toshiba’s CTI solution provides the flexibility you need to maximize the benefits of this integrated technology.
All Toshiba Strata DK digital telephone systems support CTI applications using the Telephony Application Programming Interface (TAPI) – the interface standard adopted by both the computer software and telephone industries.
Customize Powerful CTI Solutions
STRATALINK ADDS CALL CONTROL FLEXIBILITY
What’s more, we’ve enhanced the basic TAPI interface with StrataLink software, enabling you to customize the call-control functions of your PC application with many value-added capabilities:
CHOOSE HOW YOUR PC APPLICATION RESPONDS TO EACH CALL EVENT
With StrataLink, you can determine call-handling rules and conditions, enabling you to customize how your application works.
HANDLE MULTIPLE CALLS
Unlike typical TAPI-compatible applications that accept only one call at a time. StrataLink processes multiple call events that capture Caller ID and generate screen displays. StrataLink even generates screen displays on transferred calls and when reconnecting to calls on-hold. Plus, you can delay the screen display while you’re handling another call.
HANDLE MULTIPLE PC APPLICATIONS FROM THE SAME TELEPHONE
StrataLink activates specific responses in different applications, based on each call type. You can generate customer database screen displays on your regular directory number calls. View “help desk” applications on ACD calls. Display Caller ID on your pager when you’re away from your desk. Even program different applications to operate on specific-or all-telephone buttons. Your options are limitless!
PERFORM OUTBOUND CALLING AND CALL CONTROL FROM YOUR PC APPLICATION
EASY SETUP, TESTING, AND MONITORING
StrataLink’s advanced tools simplify interface testing, debugging, call-event monitoring, and setup of applications. Just select from pre-defined tested applications-the proper interface is automatically assigned.
CTI SOLUTIONS THAT GROW WITH YOUR NEEDS
Today’s advanced PC technology makes CTI affordable for every business, large or small. Best of all, you can start by adding CTI to the desktops of key personnel only, then cost-effectively expand CTI throughout your company as needed.
Together, your Strata DK telephone system and CTI offer proven solutions that can dramatically improve your inbound/outbound sales, customer service, technical support, and other mission-critical call operations- and reduce your costs.