Univerge 3C

Overview:
NEC’s Univerge3C is a software application platform delivers a fully functional IP-PBX along with unified communication and collaboration features. Univerge 3 C flexibility, simplicity, wide range of offering features, and accessibility and customizability compared to the cost effectiveness and the productivity it creates, makes it a popular unified communication solution.
Features:
·    Univerge 3C Client Software
–    Unified Messaging
–    Mobility and Wi-Fi Solutions
–    Integrated Soft-phone Functionality
–    Integrated, On-demand, Audio/ Video/ Web Conferencing and Collaboration
–    Rich Response
–    Instant Messaging/ Chat
–    Software Based, On-demand Recording
·    Univerge 3C Collaboration Meeting Manager (CMM)
–    Improves teamwork among colleagues in geographically dispersed locations
–    Enables real-time sharing and exchange of information between co-workers and customers
–    Provides quick and easy scheduling and access to meetings
–    Offers a multi-party video-conferencing display to enable viewing of meeting participants
–    Enables the ability to share Microsoft Office documents, PDFs, pictures and videos
–    Offers white-boarding collaboration
–    Operates across premise, cloud or hybrid environments
·    Univerge 3C Contact Canter
–    Applies standard contact handling methods to all media types
–    Optimizes an agent’s time through the use of a single intuitive desktop interface
–    Offers skills-based routing to reduce talk time and transfers between agents
–    Enables agents to answer calls faster and reduce call abandonment
–    Provides self-service options to callers to give them alternatives to waiting or hanging up via its integrated Interactive Voice Response (IVR) capability
–    Ensures first call resolution through the use of Presence
–    Supports mobile and remote workers
–    Provides supervisors and managers with a real-time snapshot of the contact center via their desktop

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