Univerge Business Connect

Overview:
NEC’s UCB is a set of applications that eases the communication among your business –SMB or Large. Being able to be customized, it can address all of your specific communication requirements.
Features:
·    Console- Call Management Software Application
·    Contact Center- Contact Management Application
–    Applies standard contact handling methods to all media types
–    Optimizes an agent’s time through the use of a single intuitive desktop interface
–    Offers skills-based routing to reduce talk time and transfers between agents
–    Enables agents to answer calls faster and reduce call abandonment
–    Provides self-service options to callers to give them alternatives to waiting or hanging up via its integrated Interactive Voice Response (IVR) capability
–    Ensures first call resolution through the use of Presence
–    Supports mobile and remote workers
–    Provides supervisors and managers with a real-time snapshot of the contact center via their desktop PC

·    Instant Messaging- Integrating Various IM Applications
·    Intelligent Mobility- Taking Calls Anywhere, Anytime, on Any Available Device
·    Knowledge Worker Application- Merging Management of All Communication forms from the PC
·    Post Call Survey – Immediate Customer Feedback
·    Presence- Users Availability Display
Benefit:
Family:

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